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In: Decisiones Basadas en el Conocimiento y en el Papel Social de la Empresa: XX Congreso Anual de AEDEM. J Retail Consum Serv 16(4):271–280īarroso-Castro MC, Cepeda-Carrión GA, Roldán JL (2007) Constructos latentes y agregados en la economía de la empresa. Inf Technol Manag 21:145–156Īrbore A, Busacca B (2009) Customer satisfaction and dissatisfaction in retail banking: exploring the asymmetric impact of attribute performances. J Fundam Appl Sci 10(2S):215–228Īlonso-Dos-Santos M, Jiménez MA, Carvajal-Trujillo E (2019) Facebook commerce usage intention: a symmetric and asymmetric approach. Inf Syst Res 9(2):204–215Īl-Amri R, Maarop N, Jamaludin R, Samy GN, Magalingam P, Hassan NH, Daud SM (2018) Correlation analysis between factors influencing the usage intention of NFC mobile wallet payment. In: Proceedings of the DIGIT Conference, pp 1–18Īgarwal R, Prasad J (1998) A conceptual and operational definition of personal innovativeness in the domain of information technology. The study also discusses the managerial implications derived from this research while assessing and suggesting potential user behaviour-based business opportunities for service providers.Īgarwal R, Ahuja M, Carter PE, Gans M (1998) Early and late adopters of IT innovations: extensions to innovation diffusion theory. The results obtained revealed subjective norms, risk, perceived usefulness, customer brand engagement and trust as the most significant antecedents of continuance intention towards NFC payments. The second phase focused on the neural network model’s proficiency in assessing the relative impact of the most relevant predictors stemming from the aforementioned SEM analysis. During the first phase of this research, an structural equation modelling (SEM) technique was used to identify the acceptance predictors of mobile payments as well as to analyse the eventual moderating effect of the gender and age of the users of this tool. To this intent, a sample of 1840 respondents with experience in using NFC payments participated in an online survey. The present study aims to examine the situation of near field communication (NFC) m-payment services along with the determinants of users’ continuance intention. The interest in m-payments through mobile phones to replace the use of cash, credit cards or cheques is rapidly increasing in our society.
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